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Exact Synergy Enterprise   
 

Overview of the Service Management function rights

Code 850
Description View service configurations
Module Service Management
Remarks
Function (Target): View service configurations (SMSConfigurations.aspx)
Menu path: Service management/reports/search/configurations
Action: You can view service configurations from the search function
Target
SMSAgreementSearch.aspx, SMSConfiguration.aspx, SMSConfigurationHeaderMaint.aspx, SMSConfigurationMaint.aspx, SMSConfigurations.aspx, SMSConfigurationSearch.aspx

Code 851
Description View service contracts
Module Service Management
Remarks
Function (Target): View service contracts (SMSContracts.aspx)
Menu path: Service management/reports/search/contracts
Action: You can view service contract from the search function
Target
SMSConTempAgrmntSet.aspx, SMSContract.aspx, SMScontractItem.aspx, SMSContracts.aspx, SMSContractTemplate.aspx, SMSContractTemplates.aspx

Code 852
Description View service planboard
Module Service Management
Remarks
Function (Target): View service planboard (SMSPlanning.aspx)
Menu path: Service requests planning
Action: You can view the planning of service jobs via the planboard
Target
SMSPlanning.aspx

Code 853
Description View service configurations
Module Service Management
Remarks
Function (Target): View service configurations (WflRequest.aspx)
Menu path: Service requests
Action: You can view service configurations within a service request
Target
WflRequest.aspx

Code 854
Description View service activities
Module Service Management
Remarks
Function (Target): View service activities (WflRequest.aspx)
Menu path: Service requests
Action: You can view service activity within a service request
Target
WflRequest.aspx

Code 855
Description View service invoice proposals
Module Service Management
Remarks
Function (Target): View service invoice proposals (SMSInvoiceProposalOverview.aspx)
Menu path: Service management/reports/view existing proposals
Action: You can view existing service invoice proposals
Target
SMSInvoiceProposalOverview.aspx

Code 856
Description Generate service invoice proposals
Module Service Management
Remarks
Function (Target): Generate service invoice proposals (SMSInvoicingMain.aspx)
Menu path: Service management/entry/generate invoice proposals
Action: You can generate service invoice proposals
Target
SMSInvoicingMain.aspx

Code 857
Description Generate preventive maintenance for services
Module Service Management
Remarks
Function (Target): Generate preventive maintenance for services (SMSPMGeneratorSearch.aspx)
Menu path: Service management/entry/service activities/preventive maintenance generator
Action: You can generate new preventive maintenance service actitivies
Target
SMSPMGeneratorSearch.aspx

Code 858
Description View service lines
Module Service Management
Remarks
Function (Target): View service lines (SMSLinesOfPlanning.aspx)
Menu path: Service management/reports/service activities/service lines
Action: You can view service planning lines
Target
SMSLinesOfPlanning.aspx

Code 859
Description View service problem codes
Module Service Management
Remarks
Function (Target): View service problem codes (SMSProblems.aspx)
Menu path: Service management/setup/general/problem codes
Action: You can view service problem codes
Target
SMSProblem.aspx, SMSProblems.aspx

Code 860
Description View service solution codes
Module Service Management
Remarks
Function (Target): View service solution codes (SMSSolutions.aspx)
Menu path: Service management/setup/general/solution codes
Action: You can view service solution code
Target
SMSSolution.aspx, SMSSolutions.aspx

Code 861
Description View service response time defaults
Module Service Management
Remarks
Function (Target): View service response time defaults (SMSResponseTimes.aspx)
Menu path: Service management/setup/contracts/default response times
Action: You can view service response times
Target
SMSResponseTime.aspx, SMSResponseTimes.aspx

Code 862
Description View service contract types
Module Service Management
Remarks
Function (Target): View service contract types (SMSContractTypes.aspx)
Menu path: Service management/setup/contracts/contract types
Action: You can view service contract types
Target
SMSContractType.aspx, SMSContractTypes.aspx

Code 863
Description View service agreement sets
Module Service Management
Remarks
Function (Target): View service agreement sets (SMSAgreementSets.aspx)
Menu path: Service management/setup/contracts/agreement sets
Action: You can view service agreement sets
Target
SMSAgreementSet.aspx, SMSAgreementSetLine.aspx, SMSAgreementSets.aspx

Code 864
Description View service default contract rates
Module Service Management
Remarks
Function (Target): View service default contract rates (SMSDefaultContractRates.aspx)
Menu path: Service management/setup/contracts/default contract rates
Action: You can view service default contract rates from the search function
Target
SMSDefaultContractRate.aspx, SMSDefaultContractRates.aspx

Code 865
Description View service preventive maintenance types
Module Service Management
Remarks
Function (Target): View service preventive maintenance types (SMSPMTypes.aspx)
Menu path: Service management/setup/preventive maintenance/preventive maintenance types
Action: You can view service preventive maintenance types
Target
SMSPMType.aspx, SMSPMTypes.aspx

Code 866
Description View service preventive maintenance schedules
Module Service Management
Remarks
Function (Target): View service preventive maintenance schedules (SMSPMSchedules.aspx)
Menu path: Service management/setup/preventive maintenance/preventive maintenance schedules
Action: You can view service preventive maintenance schedules
Target
SMSPMSchedule.aspx, SMSPMSchedules.aspx

Code 867
Description View service settings
Module Service Management
Remarks
Function (Target): View service settings (Settings.aspx, UserSettings.aspx)
Menu path: Service management/setup/settings/settings, Service management/setup/settings/user settings
Action: You can view service settings
Target
SMSSettings.aspx, SMSUserSettings.aspx

Code 868
Description View service configuration free fields
Module Service Management
Remarks
Function (Target): View service configuration free fields (CRMFreeFields.aspx)
Menu path: Service management/setup/freefields/free fields
Action: You can view service free fields configuration
Target
CRMFreeField.aspx, CRMFreeFields.aspx

Code 870
Description Maintain service configurations
Module Service Management
Remarks
Function (Target): Maintain service configurations (SMSConfigurations.aspx)
Menu path: Service management/reports/search/configurations
Action: You can maintain service configurations from the search function
Target
SMSConfigurationAddPart.aspx, SMSConfigurationHeaderMaint.aspx, SMSConfigurationMaint.aspx, SMSConfigurationMove.aspx, SMSConfigurationReplace.aspx, SMSConfigurationSerial.aspx

Code 871
Description Maintain service contracts
Module Service Management
Remarks
Function (Target): Maintain service contracts (SMSContracts.aspx)
Menu path: Service management/reports/search/contracts
Action: You can maintain service contract from the search function
Target
SMSConTempAgrmntSet.aspx, SMSContract.aspx, SMSContractAgreement.aspx, SMScontractItem.aspx, SMSContractTemplate.aspx, SMSContractTemplates.aspx

Code 872
Description Maintain service planboard
Module Service Management
Remarks
Function (Target): Maintain service planboard (SMSPlanning.aspx)
Menu path: Service requests planning
Action: You can maintain the planning of service jobs via the planboard
Target
SMSPlanning.aspx

Code 873
Description Maintain service configurations
Module Service Management
Remarks
Function (Target): Maintain service configurations (WflRequest.aspx)
Menu path: Service requests
Action: You can maintain service configurations assigned within a service request
Target
WflRequest.aspx

Code 874
Description Maintain service activities
Module Service Management
Remarks
Function (Target): Maintain service activities (WflRequest.aspx)
Menu path: Service requests
Action: You can maintain service activity assigned within a service request, such as approve or plan, realise, or authorise or process depending on the single or multiple service request used based on the setting in the request definition.
Target
WflRequest.aspx

Code 875
Description Maintain service invoice proposals
Module Service Management
Remarks
Function (Target): Maintain service invoice proposals (SMSInvoiceProposalOverview.aspx)
Menu path: Service management/reports/view existing proposals
Action: You can maintain existing service invoice proposals
Target
SMSInvoiceProposalOverview.aspx

Code 876
Description Generate service invoice proposals
Module Service Management
Remarks
Function (Target): Generate service invoice proposals (SMSInvoicingMain.aspx)
Menu path: Service management/entry/generate invoice proposals
Action: You can generate service invoice proposals
Target
SMSInvoicingMain.aspx

Code 877
Description Generate preventive maintenance for services
Module Service Management
Remarks
Function (Target): Generate preventive maintenance for services (SMSPMGeneratorSearch.aspx)
Menu path: Service management/entry/service activities/preventive maintenance generator
Action: You can generate new preventive maintenance service actitivies
Target
SMSPMGeneratorSearch.aspx

Code 878
Description Maintain service lines
Module Service Management
Remarks
Function (Target): Maintain service lines (SMSLinesOfPlanning.aspx)
Menu path: Service management/reports/service activities/service lines
Action: You can maintain service planning lines
Target
SMSLinesOfPlanning.aspx

Code 879
Description Maintain service problem codes
Module Service Management
Remarks
Function (Target): Maintain service problem codes (SMSProblems.aspx)
Menu path: Service management/setup/general/problem codes
Action: You can maintain service problem codes
Target
SMSProblem.aspx, SMSProblems.aspx

Code 880
Description Maintain service solution codes
Module Service Management
Remarks
Function (Target): Maintain service solution codes (SMSSolutions.aspx)
Menu path: Service management/setup/general/solution codes
Action: You can maintain service solution codes
Target
SMSSolution.aspx, SMSSolutions.aspx

Code 881
Description Maintain service response time defaults
Module Service Management
Remarks
Function (Target): Maintain service response time defaults (SMSResponseTimes.aspx)
Menu path: Service management/setup/contracts/default response times
Action: You can maintain service response times
Target
SMSResponseTime.aspx, SMSResponseTimes.aspx

Code 882
Description Maintain service contract types
Module Service Management
Remarks
Function (Target): Maintain service contract types (SMSContractTypes.aspx)
Menu path: Service management/setup/contracts/contract types
Action: You can maintain service contract types
Target
SMSContractType.aspx, SMSContractTypes.aspx

Code 883
Description Maintain service agreement sets
Module Service Management
Remarks
Function (Target): Maintain service agreement sets (SMSAgreementSets.aspx)
Menu path: Service management/setup/contracts/agreement sets
Action: You can maintain service agreement sets
Target
SMSAgreementSet.aspx, SMSAgreementSetLine.aspx, SMSAgreementSets.aspx

Code 884
Description Maintain service default contract rates
Module Service Management
Remarks
Function (Target): Maintain service default contract rates (SMSDefaultContractRates.aspx)
Menu path: Service management/setup/contracts/default contract rates
Action: You can maintain service default contract rates
Target
SMSDefaultContractRate.aspx, SMSDefaultContractRates.aspx

Code 885
Description Maintain service preventive maintenance types
Module Service Management
Remarks
Function (Target): Maintain service preventive maintenance types (SMSPMTypes.aspx)
Menu path: Service management/setup/preventive maintenance/preventive maintenance types
Action: You can maintain service preventive maintenance types
Target
SMSPMType.aspx, SMSPMTypes.aspx

Code 886
Description Maintain service preventive maintenance schedules
Module Service Management
Remarks
Function (Target): Maintain service preventive maintenance schedules (SMSPMSchedules.aspx)
Menu path: Service management/setup/preventive maintenance/preventive maintenance schedules
Action: You can maintain service preventive maintenance schedules
Target
SMSPMSchedule.aspx, SMSPMSchedules.aspx

Code 887
Description Maintain service settings
Module Service Management
Remarks
Function (Target): Maintain service settings (Settings.aspx, UserSettings.aspx)
Menu path: Service management/setup/settings/settings, Service management/setup/settings/user settings
Action: You can maintain service settings
Target
SMSSettings.aspx, SMSUserSettings.aspx

Code 888
Description Maintain service configuration free fields
Module Service Management
Remarks
Function (Target): Maintain service configuration free fields (CRMFreeFields.aspx)
Menu path: Service management/setup/freefields/free fields
Action: You can maintain service free fields configuration
Target
CRMFreeField.aspx, CRMFreeFields.aspx

     
 Main Category: Support Product Know How  Document Type: Online help main
 Category: On-line help files  Security  level: All - 0
 Sub category: Details  Document ID: 22.691.684
 Assortment:  Date: 10-01-2017
 Release:  Attachment:
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